Intelligent remote monitoring and management backed by a 24/7 Network Operations Center – Business’s today face tremendous challenges to increase operational efficiency and drive profitable growth of their businesses.
Vistem provide our customers with peace of mind by leveraging our Intelligent Remote Monitoring and Management backed by our 24/7 Network Operations Center.
Our Intelligent Agents include the following capabilities:
- Advanced Scripting
- Intelligent device profiling (Software and Hardware Inventory)
- Rules-based analysis
- Tight integration to our ticketing and support desk system
- Policy Management
- NOC-driven resolution (NOC Provides Help Desk with Alert and Solution)
- Customized Site Specific Reporting
- LogMeIn Pro Access for end users and support agents
- Desktop Security Scans
- Anti-malware protection
- Intelligent Patching
- Client Communicator
- Intelligent Monitoring
- SNMP Monitoring
- Backup Monitoring
- Site Specific Defined Monitoring
- Cloud based network management
- Network Assessment
- Remote Discovery
- Configuration Backups
- Image Upgrades
- Warranty and Service Contract Status
Desktop Care Plus
- Back office services for desktop maintenance, including patch management, anti-virus, spyware and product support.
- Management of all your sites from a single console and remote access using LogMeIn.
- Easy to deploy administrative scripts.
- Client communication tools that provide instant repairs and communication with help desk.
- Client access portal and executive reporting including LogMeIn remote access for end users.
|Asset & Inventory Scans||Scans are scheduled to run weekly to capture hardware, software, and operating system settings from users’ desktops. This data is reported back to our data center in Fremont, CA and is reported on in the Vistem Portal.|
|Logical Disk Checks||Each logical disk on the server is checked to assure there is more than 750 free megabytes always available.|
|Anti-Virus Management||Scheduled anti-virus installation checks and definition updates for many anti-virus applications are available. Our agents ensure that antivirus software is properly installed and verify that the latest antivirus definition files have been updated and applied.|
|Microsoft Patching||Configure, deploy and view all Microsoft patches security related a non-security related. Microsoft patching has become a critical and time-consuming task. While automatic updates simplify patch deployment, Vistem will test patches to ensure they are reliable before adding them to automatic deployments.|
|Client Communicator||The Client Communicator runs in the system tray and improves client communication and support through messaging, self-healing functions, end user ticket generation, and access to company contact information.|
|Intelligent Problem Resolution||Our knowledge base is continuously updated and has been built with over seven years of NOC experience. Alert remediation is optimized using rules-based analysis to expedite the resolution of server, software, and operating systems issues.|
|NOC Services technical teams support your project||We resolve alerts and tickets raised by RMM Intelligent monitoring scripts and call you by phone for critical alerts like when a server is unavailable. In addition, our team troubleshoots problems with the agent software and supported applications: Desktop Agent, Server Agent, Gateway Software, Remote Agent Deployment Tool IPScanner and Spyware Protection.|
|Reporting||Vistem also provides three Executive Reports: On-Demand Executive, Monthly Executive (short), and Monthly Executive (detailed) these help demonstrate the value of the monitoring. We can also customize Hardware reporting using the reporting tools.|
|SNMP Monitoring||Unified network device management through SNMP monitoring of network devices such as printers, UPSs, firewalls, and Routers.|
|Alert Generation||Alerts are based on conditional monitoring configured by our service delivery managers that continuously capture, document and update the intelligent monitoring system.|
|Alert Analysis||For every alert that is generated, there is a knowledge base entry recommending a resolution to the issue. This limits the troubleshooting required and speeds resolution time for server alerts.|